Frequently Asked Questions
Yes. Tangshan JYH Furniture Company supplies furniture to both individual customers and businesses.
Our customers may include restaurants, cafés, hotels, wedding venues, event companies, interior designers, retailers and residential customers.
Yes. Selected furniture collections can be produced in custom colours and finishes.
Please contact us with your requirements and our team will advise you on available options.
Yes. We provide competitive pricing for wholesale, commercial and larger-volume orders.
Please contact our sales team for a quotation.
Minimum order quantities may apply to certain products, colours and custom orders.
Please contact us for product-specific information.
Sample availability depends on the product.
For larger projects, we recommend requesting a sample before confirming your final order.
Delivery times vary depending on product availability, order quantity and delivery location.
The estimated delivery timeframe will be confirmed when your order is placed.
We can arrange delivery to locations across the world.
Delivery costs and options depend on the order size, product and destination.
Please contact us as soon as possible and provide photographs of the damaged furniture and packaging.
Our team will review the issue and advise you on the next steps.
Custom-made or personalised products may have different cancellation and return conditions.
Please contact us before placing a custom order so that we can explain the applicable terms.
Complaints Procedure
At Tangshan JYH Furniture Company, we are committed to providing quality furniture and professional customer service.
If you are unhappy with any aspect of our products or services, we encourage you to contact us so that we can understand the issue and work towards a suitable solution.
If you wish to make a complaint, please contact us using one of the following methods:
Email: tsjyh241225@163.com
Phone: +86 18712773069
WhatsApp: +86 18712773069
When contacting us, please provide:
- Your name and contact details
- Order or invoice number, if applicable
- Details of the issue or complaint
- Photographs or supporting documents, where relevant
- Your preferred resolution, if applicable
- Providing as much information as possible will help us investigate your complaint more efficiently.
Once we receive your complaint, we will review the information provided and contact you if we require any further details.
We will aim to respond to complaints as soon as reasonably possible and work with you to find an appropriate resolution.
Depending on the nature of the complaint, the resolution may include:
- Replacement of damaged or defective products
- Repair or replacement where appropriate
- Refunds where applicable
- Delivery-related assistance
- Other reasonable solutions agreed between the parties
If you are not satisfied with our initial response, please contact us again and clearly state that you wish to escalate your complaint.
We will review the matter and, where appropriate, arrange for it to be reviewed by a senior member of our team.
Our aim is to resolve complaints fairly, professionally and as efficiently as possible.
We value customer feedback and use complaints and feedback to help us improve our products and services.